In short: we only use your details to build and look after your website and to keep in touch with you about it. We keep them safe, and we never sell them.
1. Who we are
Brightdoor builds and looks after websites for local businesses. We are responsible for the personal information described in this notice.
If you have any questions, or want to use any of your rights, contact Adam:
- Phone or WhatsApp: 07474 939777
2. The information we collect
- Contact details: your name, business name, business address, phone number and email address.
- Website content: the photos, logos, prices, opening hours and wording you send us for your website.
- Payment records: what you have paid and when. We do not keep your full card or bank details.
- Messages: calls, WhatsApp messages and emails between us.
3. Where we get it from
- From you, when you talk to us, send us messages or sign up.
- From public business listings, such as Google Maps, where a business has published its name, phone number and address. We use these to contact local businesses that may want a website.
4. Why we use it, and our legal reasons
| What we do | Our legal reason |
|---|---|
| Build, host and look after your website, and make the changes you ask for | To carry out our agreement with you |
| Send you updates, payment reminders and messages about your website | To carry out our agreement with you |
| Keep accounting and tax records | Because the law requires it |
| Contact local businesses about our services | Our legitimate interest in offering our services to businesses. You can ask us to stop at any time. |
| Deal with questions, complaints or legal claims | Our legitimate interest in running our business properly |
5. Who we share it with
We never sell your information. We only share it with trusted companies that help us provide our services, and only what they need:
- Website hosting companies
- Web address (domain) companies
- Google, for your Google Business Profile and our email
- WhatsApp, for messages between us
- Payment providers and our bank
- Our accountant
We may also share information if the law requires it.
6. Information stored outside the UK
Some of the companies above store information outside the UK, for example in the United States. When this happens, they use legal safeguards approved under UK law to protect it.
7. How long we keep it
- Customers: while you are a customer, and then up to 6 years for our accounting and tax records.
- Businesses we have contacted: up to 12 months after our last contact, unless you become a customer.
- If you ask us not to contact you: we keep only your business name and number on a "do not contact" list, so we never contact you again by mistake.
8. Your website's visitors
If your website collects information from your own customers, for example through a contact or booking form, you are responsible for that information. We only handle it on your instructions to run your website.
9. Your rights
You have the right to:
- ask for a copy of the information we hold about you;
- ask us to correct anything that is wrong;
- ask us to delete your information;
- ask us to limit how we use it, or object to us using it;
- ask us to stop contacting you about our services;
- ask for your information in a format you can take elsewhere.
To do any of these, just message Adam. We will reply within one month. It is free. If you are ever unhappy with how we have used your information, please tell us so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO).
10. Keeping it safe
We keep your information on password-protected accounts and only use it for the reasons in this notice.
11. Changes to this notice
We may update this notice from time to time. The latest version will always be on this page.